• Fluent in Norwegian, with excellent verbal and written communication skills.
• Previous experience in sales, customer service, or research roles is preferred.
• Strong organisational skills with keen attention to detail when entering and verifying data.
• Proficiency in MS 365; experience with CRM software is a plus.
• Ability to work independently, follow instructions, and adapt to a fast-paced environment.
• A proactive mindset with a genuine interest in international business events and destination marketing.
• Educational background in Business, Tourism, Modern Languages, or related subjects is desirable but not essential.

Joining this team means benefiting from a competitive package that includes a pension scheme, health cash plan, and generous holiday entitlement. The company fosters a relaxed, family-oriented culture with flexible working arrangements, ongoing training, and opportunities for career progression into Account Management or Leadership roles. Located in the vibrant village of Alderley Edge, the role offers a supportive environment where your knowledge of the Norwegian language and passion for client service can truly thrive, alongside the chance to make a meaningful impact in the international events industry.

To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

• Fluent in Italian, with excellent verbal and written communication skills.
• Previous experience in sales, customer service, or research roles is preferred.
• Strong organisational skills with keen attention to detail when entering and verifying data.
• Proficiency in MS 365; experience with CRM software is a plus.
• Ability to work independently, follow instructions, and adapt to a fast-paced environment.
• A proactive mindset with a genuine interest in international business events and destination marketing.
• Educational background in Business, Tourism, Modern Languages, or related subjects is desirable but not essential.

Joining this team means benefiting from a competitive package that includes a pension scheme, health cash plan, and generous holiday entitlement. The company fosters a relaxed, family-oriented culture with flexible working arrangements, ongoing training, and opportunities for career progression into Account Management or Leadership roles. Located in the vibrant village of Alderley Edge, the role offers a supportive environment where your knowledge of the Italian language and passion for client service can truly thrive, alongside the chance to make a meaningful impact in the international events industry.

To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Stockport | £27,000 - £30,000 + Bonus | Full-time

If you’re the sort of person who takes ownership, spots problems before they become bigger ones and genuinely cares about giving customers a great experience, this could be a brilliant opportunity.

We’re recruiting for a growing, values-led business in Stockport looking to add an enthusiastic and proactive Customer Service Administrator to its busy customer service team.

This isn’t a role for someone who simply wants to answer the phone, process an order and move on to the next task. They’re looking for someone with energy, initiative and a real desire to make things better – whether that means solving a customer problem, chasing something through internally, improving a process or helping raise standards across the wider team.

You might already be working in telephone-based customer service, sales administration, account support or another busy office environment. Equally, we’d be very happy to hear from people coming from hospitality, retail or another customer-facing setting where you’ve had to think on your feet, take responsibility and go above and beyond for customers.

What you'll be doing

Working as part of a supportive Customer Care team, you’ll be responsible for looking after customers throughout the order journey and making sure they receive a consistently high level of service.

Your day-to-day responsibilities will include:

• Handling inbound customer calls professionally and efficiently

• Processing customer orders accurately and providing regular updates

• Proactively contacting customers regarding their orders

• Answering queries and resolving problems through to conclusion

• Managing complaints positively and within agreed service levels

• Processing customer returns and payments

• Gathering information from new sales enquiries and passing opportunities to the relevant team

• Helping customers make the best use of online and self-service options

• Liaising with colleagues across different departments to resolve issues

• Looking for ways to improve processes, service levels and the overall customer experience

• Supporting the wider business during particularly busy periods

What we're looking for

Previous customer service experience would certainly help, but attitude and approach are just as important.

We’re particularly interested in people who can demonstrate:

• Bags of enthusiasm, drive and a strong work ethic

• A genuine desire to deliver outstanding customer service

• Confidence speaking to customers, particularly over the telephone

• Strong problem-solving skills and the determination to see things through

• Initiative – you won’t need to wait to be told what to do next

• The ability to stay calm and organised when things get busy

• Good attention to detail when processing orders and information

• Strong written and verbal communication skills

• Confidence using IT systems

• A collaborative approach and willingness to help colleagues

• A mindset of continually asking, “How could we do this better?”

Your background could be in customer service, sales administration, account management, hospitality, retail or another fast-paced environment. What matters most is that you’re used to being accountable, dealing directly with customers and taking pride in doing a good job.

What's on offer?

• £27,000 - £30,000 salary

• Bonus scheme

• Full-time permanent position

• Stockport-based office

• Hybrid working available after your first six months

• Supportive, values-led working environment

• A business that genuinely encourages employees to suggest improvements and make a difference

• Flexibility around commitments outside work

This is a great opportunity for someone who wants more than a standard customer service job. If you enjoy taking ownership, solving problems and being the person customers and colleagues can rely on, we’d love to hear from you.

Apply today with your CV for immediate consideration.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy.

Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Salary: £27,000–£30,000 + £3,000 bonus
Location: Hadfield, Glossop
Hours: Full-time
Working pattern: Primarily office-based, with some hybrid working available

Are you the type of person who takes ownership of a problem rather than simply passing it on? Do you naturally look for ways to make things easier for customers and colleagues, and take pride in delivering a level of service that genuinely stands out?

Our client is looking for a proactive and highly customer-focused individual to join their Customer Care team. This is a varied role combining customer service, order management, problem-solving and administration, but attitude is just as important as previous office experience.

You might already work in customer service, sales support or administration, but equally, you could come from retail, hospitality or another fast-paced service environment where you have learned to think on your feet, manage competing priorities and go above and beyond for customers. What matters most is your work ethic, initiative and determination to get things right.

Job Description

You will:

• Take ownership of customer enquiries across telephone, email and online channels, providing a professional and helpful response.

• Process customer orders accurately and ensure customers receive timely updates.

• Proactively identify potential issues and resolve them before they become bigger problems.

• Investigate customer queries and complaints, taking responsibility for seeing them through to a successful conclusion.

• Support customers with online ordering, returns and general product enquiries.

• Maintain accurate customer and order information using internal systems and CRM/database tools.

• Work closely with colleagues across the business to resolve issues and improve the overall customer experience.

• Look for practical ways to improve processes, communication and service for both customers and colleagues.

Person Specification

We are looking for someone who:

• Has a genuine commitment to delivering exceptional customer service.

• Is proactive, resourceful and confident using their own initiative.

• Takes ownership of problems and follows them through rather than simply escalating them.

• Communicates clearly and professionally, both verbally and in writing.

• Is organised and able to manage a busy workload and changing priorities.

• Has good IT skills; experience using CRM, order-processing or administration systems would be advantageous.

• Works well under pressure and remains positive when dealing with challenging situations.

• Is a strong team player with a flexible, can-do approach.

Previous office-based customer service experience would be useful, but it is not essential. Applications are equally welcomed from candidates from retail, hospitality or other customer-facing backgrounds who can demonstrate exceptional service, problem-solving ability and a strong work ethic.

Our client offers a salary of £27,000–£30,000 plus a £3,000 bonus, alongside a supportive working environment and some flexibility for hybrid working. This is an excellent opportunity to join a values-led organisation where people are encouraged to take responsibility, contribute ideas and continually look for better ways of working.

If you are someone who notices what needs doing, takes ownership and genuinely cares about giving customers the best possible experience, we would be keen to hear from you.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Salary: £48,000 - £57,000 depending on experience + profit share bonus, typically c.£6,000-£8,000
Location: Stockport
Type of Work: Full-time, permanent | Office-based with hybrid working available

Are you an outstanding Customer Service Manager who knows how to build a high-performing team, raise standards and continuously improve the way a customer service function operates?

Our client is looking for an experienced customer service leader to take responsibility for an established team of approximately 10 Customer Care Representatives and a Team Leader. You will already have a strong track record of delivering excellent customer service, developing people and managing performance; the opportunity here is to go further, introducing greater structure, accountability and measurable improvement across the function.

This is a hands-on leadership role with a significant continuous improvement remit. You will use KPIs, service data, customer feedback and operational insight to identify where systems, processes and ways of working can be improved, then lead those changes through to measurable results.

Job Description

• Review current customer service systems, processes and workflows, identifying inefficiencies, bottlenecks and recurring issues.

• Lead improvement initiatives that increase speed, accuracy, service quality and customer satisfaction.

• Set and manage clear performance measures including SLAs, response times, complaint resolution, accuracy and right-first-time delivery.

• Use data and customer feedback to identify root causes, prioritise improvements and track outcomes.

• Introduce and embed improved processes, systems and technology across the team.

• Lead, coach and develop the Customer Care team, creating clear expectations around quality, accountability and performance.

• Develop the Team Leader and individual team members through coaching, reviews and structured development.

• Work closely with operational colleagues to improve handovers, capacity and the end-to-end customer journey.

Person Specification

• Strong experience managing a customer service or customer operations team.

• A demonstrable track record of delivering excellent customer service and improving team performance.

• Proven experience of improving processes, systems or workflows with measurable results.

• Confident working with KPIs, SLAs and operational data.

• An accomplished people manager with strong coaching and performance management skills.

• A structured, process-driven approach with a focus on quality, accuracy and continuous improvement.

• Experience within a quality-led, ISO, manufacturing, fulfilment, distribution or similarly standards-driven environment would be advantageous.

• Comfortable leading teams through change and embedding new ways of working.

Success in this role will be visible and measurable: stronger customer satisfaction, improved accuracy and turnaround times, fewer recurring issues, better team performance and demonstrable improvements to the processes supporting the customer journey.

The salary is £48,000-£57,000 depending on experience, plus a profit share bonus typically worth c.£6,000-£8,000. The role is based in Stockport, with hybrid working available.

If you are an accomplished Customer Service Manager who combines exceptional people leadership with a strong track record of improving processes and performance, we would be very interested in hearing from you.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Salary: £45,000–£50,000 plus pension and benefits
Location: Stockport
Type: Permanent, full-time

Are you a Manufacturing Engineer with strong experience in NPI or NPD and a good understanding of Design for Manufacture and Design for Assembly?

Our client is an established manufacturing business looking for a Manufacturing Engineer to support new product introduction, engineering change and production improvement activity.

Working across design, quality, procurement, suppliers and operations, you will help turn product designs into practical, efficient and reliable manufacturing solutions. This is a varied role with a strong focus on NPI/NPD, production readiness and supplier collaboration.

Job Description

Your responsibilities will include:

• Supporting NPI and NPD projects from concept through to production
• Reviewing designs using DFM and DFA principles
• Identifying manufacturing risks and recommending practical solutions
• Coordinating trials, validation and production-readiness activity
• Supporting the introduction of new processes, equipment and production tooling
• Working with suppliers to resolve technical issues and improve performance
• Reviewing engineering drawings, CAD information and technical specifications
• Supporting engineering change processes
• Investigating production issues and leading root cause analysis
• Working with quality, procurement, supply chain and operations to improve cost, quality and efficiency

Person Specification

We are looking for someone with:

• Experience in manufacturing, production, NPI or NPD engineering
• Strong involvement in taking products from design through to manufacture
• A thorough understanding of DFM and DFA
• The ability to interpret engineering drawings and CAD information
• Experience working with cross-functional teams and external suppliers
• Strong analytical, communication and problem-solving skills
• An HNC, HND or equivalent engineering qualification

Tooling experience would be highly beneficial, particularly where this has involved specification, trials, validation, supplier-held tooling or production readiness.

Experience with PPAP, supplier audits, engineering change control, cost modelling or Lean manufacturing would also be advantageous.

Why Apply?

This is a good opportunity to join an established manufacturing business in a role offering:

• £45,000–£50,000 salary
• Company pension and additional benefits
• Involvement in NPI and NPD projects
• The chance to influence manufacturability at an early stage
• Broad exposure across engineering, operations, quality and supply chain
• A permanent, site-based position in Bredbury, Stockport

This role may suit candidates currently working as a Manufacturing Engineer, NPI Engineer, NPD Engineer, Production Engineer or Process Engineer.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within three working days. Unfortunately, due to the volume of applications we expect to receive, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy.

Salary: £50,000 basic + shift allowance + overtime, with potential earnings of approximately £67,500
Location: Stockport
Type: Permanent, full-time
Shifts: Daytime or nighttime shifts available

Are you an experienced Maintenance Engineer looking for a well-paid, site-based role with varied machinery, regular overtime and a choice of shift patterns?

Our client is an established manufacturing business with a substantial production facility in Bredbury. Due to continued investment in its engineering function, it is recruiting Maintenance Engineers to support the reliability, safety and performance of its manufacturing equipment.

These positions offer a varied workload across mechanical and electrical maintenance, combining planned servicing, reactive fault-finding and improvement projects. You will work on a broad range of production machinery rather than being limited to one particular process or type of equipment.

Available Shift Patterns

Daytime and nighttime shift options are available on the following patterns:

Rotating daytime shifts

• 06:00–14:00

• 14:00–22:00

• Monday to Friday

• Rotating on a weekly basis

Fixed night shift

• 22:00–06:00

• Monday to Thursday

• Fridays off

Job Description

Working as part of the site maintenance team, your responsibilities will include:

• Completing planned preventative maintenance to agreed schedules

• Responding to equipment breakdowns and restoring machinery with minimal disruption to production

• Diagnosing mechanical and electrical faults and carrying out effective repairs

• Maintaining equipment such as CNC machinery, conveyors and automated production systems

• Working with hydraulic and pneumatic systems, motors, pumps, drives and gearboxes

• Supporting the maintenance and fault-finding of PLC-controlled equipment and robotics

• Identifying recurring faults and recommending longer-term improvements

• Contributing to engineering projects and machinery upgrades

• Helping to improve equipment reliability, efficiency and overall performance

• Recording completed maintenance work and providing clear handovers

• Ensuring all work is completed safely and in line with site procedures

• Providing practical engineering support to production colleagues when required

Person Specification

We are looking for an engineer who can demonstrate:

• Previous maintenance engineering experience within a manufacturing, production or industrial environment

• A recognised mechanical, electrical or multi-skilled engineering apprenticeship

• Strong mechanical and electrical fault-finding ability

• Practical experience of hydraulics and pneumatics

• The ability to diagnose problems independently and work effectively under pressure

• A proactive and methodical approach to repairs and maintenance

• Good awareness of engineering health and safety requirements

• The flexibility to support both planned work and urgent breakdown activity

Experience of maintaining CNC machinery would be particularly relevant.

Knowledge of PLCs, automation systems, robotics, motors, drives, clutches or shaft alignment would also be beneficial. An HNC, HND or equivalent engineering qualification would be advantageous but is not essential.

Why Apply?

This is an opportunity to join a stable manufacturing operation offering strong earning potential and a varied engineering workload.

The package includes:

• £50,000 basic salary

• Additional shift allowance

• Regular overtime opportunities

• Potential earnings of approximately £67,500

• A choice of rotating daytime shifts or fixed nights

• Fridays off for the permanent night-shift pattern

• A single, Stockport-based manufacturing site

• Exposure to a wide range of mechanical, electrical and automated equipment

• Opportunities to contribute to engineering projects and continuous improvement work

The roles would suit candidates currently working as a Maintenance Engineer, Multi-Skilled Engineer, Electrical Maintenance Engineer, Mechanical Maintenance Engineer or Manufacturing Maintenance Engineer.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy.

Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Salary: £42,000-48,000 (typically £70,000 with overtime)
Location: Harlow / Brentwood area, covering Northern Home Counties 

Are you a multi-skilled engineer with strong CCTV, intruder and access control experience, alongside a good working knowledge of fire alarm systems?

Our client is expanding its field engineering team and is looking for an experienced Fire & Security Engineer to support a varied portfolio of commercial, education and infrastructure sites. You will be responsible for planned and reactive maintenance, fault diagnosis, repairs, small works and occasional installation activity across a broad range of security and fire systems.

This role is particularly well suited to an engineer with strong IP CCTV and electronic security experience who is also confident servicing and repairing fire alarm systems. You will work independently across your allocated area, managing your schedule, communicating with customers and ensuring all work is completed safely, professionally and to a high technical standard.

Job Description

Duties will include:

• Servicing, maintaining and repairing CCTV, intruder alarm, access control and door entry systems

• Diagnosing faults on IP and analogue CCTV networks, control panels, devices, circuits and associated equipment

• Carrying out planned and reactive maintenance on fire alarm systems

• Completing small works, system alterations and minor installation projects

• Attending customer sites covering Northern Home Counties

• Providing clear technical updates and recommendations to customers and site contacts

• Completing service reports, job documentation, risk assessments and method statements

• Ensuring van stock, tools and test equipment are maintained and accurately recorded

• Supporting occasional associated systems work, including gates, barriers, disabled refuge or nurse call systems

• Participating in an out-of-hours call-out rota, currently approximately one week in twelve

Person Specification

Applicants should be able to demonstrate:

• Previous experience as a Fire & Security Engineer, Security Systems Engineer or similarly multi-skilled field engineer

• Strong practical knowledge of IP CCTV, intruder alarms, access control and door entry systems

• Experience servicing, fault-finding and repairing fire alarm systems

• The ability to diagnose and resolve technical faults independently

• Experience working with systems such as Hikvision, Dahua, Galaxy, Texecom, Paxton, PAC, Videx, Gent, Advanced, Notifier, Morley or C-tec

• A good understanding of health and safety procedures and safe site working practices

• Strong customer service and communication skills

• The ability to manage a mobile workload across multiple sites

• A full UK driving licence

Experience with gates, barriers, disabled refuge systems or nurse call systems would be beneficial, although additional training can be provided.

Salary and Benefits

The role offers a basic rate of £42,000-48,000 per annum, equivalent to approximately £21–£24 per hour.

Travel is paid after the first 30 minutes each way, with overtime paid at enhanced rates:

• Evenings paid at 1.5 times the standard rate

• Late shifts and weekends paid at double time

• Additional allowance for participation in the call-out rota

The wider benefits package includes:

• Company van and fuel

• Laptop and mobile phone

• Tools and test equipment

• Healthcare

• Pension scheme

• 25 days’ holiday plus statutory bank holidays

• Regular overtime opportunities

• Ongoing technical training and development

This is a strong opportunity for an experienced engineer who enjoys varied technical work and wants to join a growing business offering a competitive basic salary, paid travel, excellent overtime rates and exposure to a wide range of fire and security technologies.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Are you an experienced Fire & Security Engineer with strong CCTV, intruder and access control knowledge, looking for a well-paid regional role with varied technical work?

Our client is recruiting additional engineers to support customers across the South East, with opportunities available for candidates based around Stevenage, Cambridge, Milton Keynes and Northampton. You will work across a varied portfolio of commercial, education and infrastructure sites, carrying out planned maintenance, reactive repairs, fault-finding, small works and occasional installation activity.

The role requires a strong grounding in electronic security systems, particularly IP CCTV, intruder alarms, access control and door entry. You will also need practical fire alarm experience and the confidence to diagnose faults, carry out repairs and complete servicing work independently. This would suit a capable field engineer who enjoys technical variety, takes pride in delivering a professional service and is comfortable managing their own regional workload.

Job Description

Duties will include:

• Carrying out planned and reactive maintenance across fire and electronic security systems

• Servicing and repairing IP and analogue CCTV, intruder alarms, access control and door entry equipment

• Fault-finding across control panels, networks, devices, circuits and associated system components

• Maintaining, testing and repairing fire alarm systems across a range of customer sites

• Completing small works, system alterations, upgrades and minor installation projects

• Liaising with customers, facilities teams and site contacts regarding faults, repairs and recommended works

• Producing accurate service reports, job sheets, risk assessments and other technical documentation

• Managing van stock, tools, test equipment and replacement parts

• Supporting work on gates, barriers, disabled refuge or nurse call systems where required

• Participating in an out-of-hours call-out rota, currently approximately one week in twelve

Person Specification

Applicants should be able to demonstrate:

• Previous experience as a Fire & Security Engineer, Security Systems Engineer or Multi-Skilled Engineer

• Strong practical knowledge of CCTV, intruder alarms, access control and door entry systems

• Experience working with IP-based CCTV systems and associated networking

• Proven ability to service, fault-find and repair fire alarm systems

• Experience with manufacturers such as Hikvision, Dahua, Galaxy, Texecom, Paxton, PAC, Videx, Gent, Advanced, Notifier, Morley or C-tec

• The ability to diagnose and resolve technical issues without close supervision

• Good knowledge of health and safety requirements and safe site working practices

• Strong customer-facing communication skills and a professional approach

• The ability to organise a mobile workload and travel throughout an allocated regional area

• A full UK driving licence

Salary and Benefits

The role offers a basic rate of £20–£24 per hour, equivalent to approximately £40,000-50,000 per annum, depending on experience.

Travel is paid after the first 30 minutes each way. Additional earning opportunities include:

• Overtime paid at 1.5 times the standard rate during evenings

• Late shifts and weekend work paid at double time

• A separate allowance for participation in the call-out rota

The wider package includes:

• Company van and fuel

• Laptop and mobile phone

• Tools and test equipment

• Healthcare

• Pension scheme

• 25 days’ holiday plus statutory bank holidays

• Regular overtime opportunities

• Ongoing training across fire and security technologies

This is an excellent opportunity to join an established and growing engineering business offering a strong basic salary, paid travel, enhanced overtime and a varied workload across modern fire and security systems.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Salary: £21–£24 per hour, equivalent to £42,500-50,000 per annum
Location: Woking, Surrey and surrounding areas
Hours: Permanent, full-time, field-based position, Monday to Friday. Paid travel and enhanced overtime available.

Would you like to join a supportive engineering business where you can manage your own regional workload while receiving the backing, equipment and training needed to do the job properly?

Our client is seeking an experienced Fire & Security Engineer to provide planned and reactive support to customers from their base in and around Surrey. Working across commercial premises, public-sector buildings and larger operational sites, you will be responsible for keeping a wide range of life safety and electronic security systems operating reliably.

This is a varied field role combining servicing, fault diagnosis, repairs, upgrades and smaller installation works. Applicants should have broad fire and security experience, although particular value will be placed on engineers who are confident with CCTV, intruder alarms, access control and door entry systems. You should also be capable of servicing and fault-finding conventional and addressable fire alarm equipment without close supervision.

The Role

Your responsibilities will include:

• Completing planned preventative maintenance visits across customer sites

• Responding to system faults and breakdowns, identifying the cause and completing effective repairs

• Servicing CCTV, intruder alarm, access control and door entry systems

• Testing, maintaining and repairing conventional and addressable fire alarm systems

• Carrying out small installations, system extensions, upgrades and equipment replacements

• Inspecting panels, field devices, cabling, power supplies and networked equipment

• Explaining faults, completed work and further recommendations clearly to customers

• Producing accurate electronic job reports and service documentation

• Ensuring work is completed in line with relevant standards, site procedures and health and safety requirements

• Participating in an out-of-hours call-out rota, currently approximately one week in twelve

You will usually work independently but will have access to technical support and additional engineering resources when required.

About You

We are looking for an engineer who can demonstrate:

• Previous field-based experience within the fire and security industry

• Broad knowledge of electronic security systems, including CCTV, intruder alarms and access control

• Practical experience maintaining and repairing fire alarm systems

• Confidence identifying faults across panels, detectors, devices, circuits and networked equipment

• The ability to work efficiently across planned maintenance, reactive calls and small works

• A professional and customer-focused approach when working on occupied sites

• Good organisation and the ability to manage appointments across a regional territory

• An understanding of relevant health and safety procedures and industry standards

• A full UK driving licence

Experience with manufacturers such as Gent, Advanced, Notifier, Morley, C-tec, Galaxy, Texecom, Hikvision, Dahua, Paxton, PAC or similar systems would be useful.

Additional experience with gates, barriers, intercoms, disabled refuge or nurse call equipment would also be welcomed but is not essential, as product training can be provided.

Salary and Package

The basic rate is £21–£24 per hour, equivalent to approximately £42,500–£50,000 per annum, depending on experience.

Travel is paid after the first 30 minutes of each journey, helping to ensure engineers are properly rewarded for time spent travelling to and from customer sites.

The package also includes:

• Evening overtime paid at x1.5 times the standard hourly rate

• Late shifts and weekend work paid at x2 double time

• Additional payment for call-out rota participation

• Company van and fuel

• Laptop, mobile phone, tools and test equipment

• 25 days’ annual leave plus bank holidays

• Healthcare provision

• Company pension

• Technical and manufacturer training

• Opportunities to broaden your knowledge across additional systems

This role offers the chance to join an established engineering team with a strong customer base, a manageable regional territory and a varied mix of service and technical work. It would suit a dependable engineer who wants competitive earnings, paid travel, regular overtime and the opportunity to continue building their skills across both fire and security systems.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.