Solutions Support Specialist
Manchester
£27K - £35K OTE

Working for an industry leading telecoms provider, you will be supporting customers as a specialist with their PABX phone system queries and providing solutions. If you like working with customers and enjoy working in a sales environment, this role will definitely be of interest.

• Complete all pre-sales consultancies including collating evidence of equipment specification, solution advice, and phone/email support.
• Identify and qualify potential additional sources of revenue for all relevant brand products and services.
• Ensure all team members, outsourced or internal offer relevant and appropriate after sales care, e.g. account management, technical support etc.
• Ensure up to date and accurate maintenance of stock and CRM System Masterpack, including order entry pop ups, key word searches etc.
• Monitoring of back orders (SD 1’s) to ensure invoices are raised, once the direct stock shipments have been delivered.
• Liaise with relevant parties to ensure advice and guidance are offered on new products, price changes, stock levels and all information is correct.
• Maintain and liaise with purchasing regarding price list changes for all dealers and dealer sales and make sure this is properly communicated via the elected channels.
• Participate and attend Dealer days and/or Road shows when required and help promote phone system brands.
• Provide internal and external presentations/demonstrations, training and material to relevant parties to raise the awareness and technical ability for the products. 
• Liaise with Channel contacts regarding discounts and campaigns applicable to orders and to resolve any issues arising from discrepancies in configurations.
• Identify potential competitive threats and take timely and effective action to minimise them.
• Develop and maintain good, effective working relationships with all internal and external contacts.
• Fully understand and adhere to all relevant processes.
• Maintain full, accurate, honest and timely records.
• Respond to management requests in a timely manner.
• Prepare and deliver all relevant reports as defined by your manager.
• Undertake all training required to develop the role as required.
• Be willing to undertake any relevant supplier accreditation certifications.
• Any other duties as necessary for the role.

Qualifications / Relevant Experience:

Essential

• Previous experience of working with voice and data communication / IP Telephony.
• Ability to demonstrate Panasonic solution.
• Technology based background, including network solutions.
• Excellent understanding of the Microsoft Windows Server 2000, 2003 and XP and LANs.
• Previous experience of presenting to customers of all levels.
• Experience of designing solutions and putting together quotations.
• Experience of working with channels and understanding the ‘sales cycle’.
• Must hold valid UK driving licence with a maximum of 3 points.

Desirable

• Previous technical sales support experience.
• Microsoft Management Console (MMC) certified.

Essential Skills & Qualities:

• Results driven.
• Business focus.
• Good organisational skills.
• Receptive to technology.
• Self-motivating.
• Responsive to coaching and self-development.
• Confident outlook.
• Excellent negotiation skills.

Unfortunately, due to the volume of applications we expect to receive, we cannot respond to each applicant individually. If you have not received a response within 48 hours, you should presume your application has been unsuccessful on this occasion due to the strength of other candidates relevant to the criteria specified.

Grassroots Recruitment is acting as an employment agency and an employment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.