Customer Service Executive

Salary: £26,000 - £29,000 + annual performance bonus (£2,000 - £3,000)
Location: Stockport (SK4)
Hours: Full-time, office-based (8am–4pm, 9am–5pm or 10am–6pm)

Do you thrive in a busy, fast-moving environment where accuracy and enthusiasm go hand-in-hand? Are you the type of person who takes ownership, works at pace, and brings positive energy to your team? If so, this is a great opportunity to join a well-established Stockport-based manufacturer known for its strong values and customer focus.

Our client is seeking a motivated and proactive Customer Service Executive to join their friendly and supportive Customer Care team. You’ll play a key part in ensuring customers receive exceptional service — processing orders efficiently, resolving queries quickly, and keeping communication clear and professional at every stage.

We’re looking for someone who loves to stay busy, enjoys taking responsibility, and thrives in a team where everyone pulls together. Previous experience in order processing, customer service or sales administration is essential, along with excellent accuracy and organisational skills.

Job Description

• Process and update customer orders accurately and efficiently, meeting agreed service levels.

• Handle incoming calls and emails, providing excellent service and resolving queries promptly.

• Proactively communicate order updates and manage customer expectations.

• Log and resolve customer complaints to a successful conclusion within agreed timescales.

• Support new enquiries and coordinate information with internal teams.

• Assist customers with self-service systems and product queries.

• Identify opportunities to enhance processes and improve the customer experience.

• Work flexibly with colleagues across departments during peak periods.

Person Specification

• Proven experience in customer service, order processing or sales support.

• Strong administrative skills with excellent accuracy and attention to detail.

• Confident communicator with clear written and verbal communication.

• Enthusiastic, motivated and proactive — thrives in a fast-paced environment.

• Highly organised, able to manage multiple priorities and work under pressure.

• Collaborative team player with a positive, can-do attitude.

• Flexible and adaptable to support seasonal demands.

Why Apply?

This is a fantastic opportunity to join a successful, values-led business with a great reputation for looking after its people and customers. You’ll be part of a close-knit team, working in a positive and supportive environment where hard work and enthusiasm are recognised and rewarded.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.