Customer Service Administrator, Stockport, 21000

Customer Service  Administrator to work in a fast-paced environment to provide support to customers, assisting them with any issues related to my client's service.

Responsibilities

• Answering phone calls to customers having IT issues
• Listening to the customer to understand their issues
• Gather detailed information to assist the service desk engineers and logging ticket within our internal system
• Monitoring an email inbox for customer correspondence
• Keeping customers updated throughout
• Ensure Service Level Agreements (SLA) are met
• Escalate issues as required with Team Leaders
• Liaise with engineers and co-ordinate onsite visits with customers
• Administrative tasks as required (errands, scanning, filing, etc.)
• Able to cover core office hours 09:00 – 17:00

Essential Skills and Personal Qualities

• 1+ years + previous experience in a similar role
• Excellent customer service skills and telephone manner - demonstrating a friendly and positive attitude to customers
• Excellent written and oral communication skills
• Proficient in MS Office Suite with good typing skills
• Have an interest and IT and technology
• Experience of working to SLA and KPI measurements
• Good organisational skills and able to multi-task
• Demonstrate a high degree of accuracy, numeracy, and attention to detail
• Must be a great team player
• Eagerness to learn and develop, and have a desire to improve customer service

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this role, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this  vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability